Customer-centric organizations prioritize the customer's experience, but it doesn’t happen on its own! Discover customer service delivery strategies, including empathetic listening, to help you manage challenging customer situations, proactively respond to conflict, and create mistake-proof processes to minimize customer frustrations and build positive relationships.

Transitioning from employee to supervisor is one of the biggest career-moves we can experience. Embrace your new role as you are introduced to essential skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing self during this one-day workshop.