Gain essential skills that could help you save a life in this hands-on First Aid and CPR class. You'll learn how to recognize and respond to common life-threatening emergencies, when and how to perform CPR, and how to use an AED (automated external defibrillator). The course covers practical steps for getting help quickly and acting with confidence in critical situations. Certification is awarded upon successful completion of the class.

The HeartSaver Basic Life Support (BLS) Provider Course will teach you the foundation for saving lives due to cardiac arrest. You'll learn the necessary skills to provide effective cardiopulmonary resuscitation (CPR) for victims of all ages and in a wide variety of settings. This course focuses on what healthcare rescuers need to know to perform CPR, both as a single rescuer and as part of a multi-rescuer team. You will also learn how to correctly respond to choking emergencies and how to use an Automated External Defibrillator (AED). Certification will be issued after successful completion of the class.

Customer-centric organizations prioritize the customer's experience, but it doesn’t happen on its own! Discover customer service delivery strategies, including empathetic listening, to help you manage challenging customer situations, proactively respond to conflict, and create mistake-proof processes to minimize customer frustrations and build positive relationships.

Strong communication skills are essential for fostering collaboration and productivity in any workplace. This workshop focuses on building awareness and applying practical techniques for effective verbal and written communication. Key areas include active listening, clear messaging, navigating difficult conversations, giving and receiving feedback, and promoting a positive communication culture.